As your shirt is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights. A replacement shirt will be produced, only if your first shirt does not fit (pt 1-3 Complaint document) or is the shirt is not in conformity with the order confirmation (pt 4-8 Complaint document). The complaint document has to be mailed to us maximum within 7 days from delivery date. The garment is produced especially for you to your unique requirements and so no returns can be made.

Go to Bivolino to "my account" => "my design and purchase" => "previously purchased" and fill in the complaint document: stipulate what's wrong and if needed we'll ask you for more measurements. We are taking care for a replacement shirt: Bivolino gives a 100% fit guarantee for the first shirt. The new shirt will arrive within 3 weeks. We will inform you by email on the progress of your new order.