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General Terms and Conditions of Thuiswinkel                                                                                                                                                                                                         

These General Terms and Conditions of the Dutch Thuiswinkel Organization were drawn up in consultation with the Consumers’ Association within the framework of the Self-Regulation Co-ordination Group (CZ) of the Social and Economic Council and will become operable as of 1st January 2009.

Article 6a – Right of withdrawal upon delivery of products
  • When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during at least fourteen days. This period commences on the day after the product was received by – or on behalf of – the consumer.
  • During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by the trader.
Article 6b – Right of withdrawal upon delivery of services
  • When services are supplied, a consumer has the possibility of dissolving the contract, without giving reasons, during at least fourteen days, starting on the day when the contract was concluded.
  • If the consumer has paid a sum, the trader will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Article 7 – Costs in a case of withdrawal
  • If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.
  • If the consumer has paid a sum, the trader will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Article 9 – The price
  • During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
  • Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
  • Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
  • Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
    • they are the result of statutory regulations or stipulations; or
    • the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
  • Prices stated in offers of products or services include VAT.
Address of the Dutch Thuiswinkel Organization: P.O. Box 7001, 6710 CB EDE, the Netherlands

Rights can only be derived on the basis of the Dutch version of these general terms and conditions.