GENERAL CONDITIONS

ORIGIN OF THE FABRICS AND MANUFACTURING COUNTRIES


The majority of our fabrics come from Turkey (including cotton from Egypt) and Italy. The shirts, produced in Romania and Tunisia (Mediterranean region), delivered by road (truck and boat), generate a carbon footprint of only 1.6 kg C0² / shirt (study done by www.ecolife.be). We refuse to produce in the Far East, being obliged to use air transport, generating a carbon footprint of 6.8 kg C0² / shirt. 
Let’s favor proximity with a better environmental and ecological balance.

PAYMENT AND DELIVERY CHARGES


1. Payment
Bivolino.com accepts Visa, Mastercard, Paypal and American Express. 
 
2. Prices
The prices are interactive and change with the chosen fabric, style-options and monogram choices. Prices scale from £39,- up to £179,- for your bespoke made-to-measure shirts. Our prices are VAT inclusive.
 
3. Delivery time and charges
We do deliver within 3 to 4 weeks for £8,- in  Europe, UK , Canada and USA. During the summer (holiday) period, the delivery time increases to 5 to 6 weeks.

COMPLAINTS



100% Fit Warranty & Complaints
We offer you 100% Warranty for your first personal made to measure shirt! We promise that we don’t charge any additional costs to make adjustments to the size of your first shirt. Our goal is to create optimal satisfaction . If the shirt doesn’t fit, you can complain within 14 days  the delivery. Subsequently we will ask additional measurements by mail, and we’ll remake the shirt. You can just keep your first shirt without sending it back to us.
As your shirt is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights. A replacement shirt will be produced, only if your first shirt does not fit or is the shirt is not in conformity with the order confirmation. The garment is produced especially for you to your unique requirements and so no returns can be made.

Our philosophy is not to reimburse you, but to offer you a shirt that you like.